Delivery, Returns & Refunds Policy

Dispatch Time

We aim to dispatch all orders the next working day (Monday to Friday). Orders placed on weekends or bank holidays will be dispatched on the following working day.

Delivery Method

All orders are shipped via Royal Mail 1st Class.

  • While Royal Mail aims to deliver 1st Class items the next working day (including Saturdays), please allow 1–3 working days from the date of dispatch for your books to arrive.

Shipping Costs

We offer simple, flat-rate shipping for all UK orders:

  • Orders under £40: £3.99

  • Orders over £40: FREE

For International orders please contact us on contact@oliviapress.education for shipping costs

Returns & Refunds Policy

We want you to be completely satisfied with your purchase from Olivia Press. If you are not happy with your order, we are here to help.

Returns Timeline

You have 30 calendar days to return an item from the date you received it. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

Condition of Returns

To be eligible for a refund, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging.

  • Free of any writing, marks, or damage.

Shipping Costs

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • Recommendation: If you are returning an item, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refund Process

Once we receive your return, we will inspect the item. We will notify you specifically on the status of your refund after inspecting the item.

  • Approved: If your return is approved, we will initiate a refund to your original method of payment (credit card, PayPal, etc.). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

  • Rejected: If the item is returned damaged or marked, we will be unable to process a refund.

Contact Us

If you have any questions on how to return your item to us, please contact us at contact@oliviapress.education